Welcome to our FAQ Page
We are always asked alot of questions reguarding our treats and we always answer them all, below are some of the questions most comenly asked. If you have a question that is not listed below please goto our contact us page and ask us your question.
Q. Why are your treats better then store bought treats?
A. They are homemade with all natural ingredients, no additives, no preservatives, and we make them fresh when ordered.
Q. What are in your treats?
A. Wheat flour, oats, fruit, milk, water and all natural peanut butter.
Q. What ingredients are in your treats that my animal may be allergic to?
A. We have all natural peanut butter, apples, bananas, strawberries, pure pumpkin, cranberries, beef, chicken, turkey and cheese. We also use wheat flour, if your dog is allergic to wheat please let us know, we will substitute with rye or rice flour. If you are not sure if your dog can eat these foods, watch your dog for allergic reaction or take them to a vet. Dogs are like humans they may have an allergy to certain things.
Q. What kind of flour is used in your treats?
A. We use wheat flour in our dog treats but will substitute rye flour or rice flour if your dog has allergies to wheat.
Q. How can I order your treats?
A. Simply go to our order page and click on the treats and size you wish to order.
Q. How do i pay? Do you accept credit cards?
A. We currently use PayPal for all of credit card transactions. You do not need a PayPal account in order to pay, when you check out from your shopping cart, you have 2 options "checkout" or "checkout with Paypal". If you click on "Checkout" there is an option for people with no paypal account to pay as a guest, click here and you can pay with your credit cards without having a PayPal account. Paypal allows you to use Visa, Mastercard, American Express and Discover.
Q. Do you accept Checks?
A. Unfortunately we do not accept checks at this time.
Q. Do you make treats for all size dogs?
A. We specialize in teacup and toy breeds but will make our treats for all sizes. We need to be told what size dog you have so that we can make the size you need.
Q. Do you make treats for cats?
A. Yes we make a Kitty Crumble in all flavors
Q. How can I reach the owner if I have a special request or special size to order?
A. You can reach us anytime on the website in our Contact Us area.
Q. How long do your treats last?
A. Our treats have no additives and no preservatives so our treats can last up to 2 weeks in a Cookie Jar on the counter, up to 4 weeks in an air tight container in refrigerator, and up to 1 Year in freezer.
Q. How do we store the treats once we receive them?
A. Our treats have no preservatives and no additives like store bought treats. You can store them in refrigerator in airtight containers for up to three weeks or in a freezer for up to 8 months. Check the bottom of our about us or treats page for full storage instructions.
Q. If I put my treats in the freezer what is the best way to give them to my dog?
A. The best way is to put the treat(s) out on the counter and thaw them at room temperature or you can microwave them at 30 second intervals. You can also give them frozen, if your doggie likes ice, he/she may like a cold snack sometimes.
Q. When I order my treats how long before I receive them?
A. We make your treats within 1-2 days of your order and then ship them right out. We ship priority mail so you will receive your treats 2-3 from the day they are shipped, depending on where you live.
Q. How much is shipping / How are your treats shipped?
A. We have chosen to ship all of our orders buy USPS Priority Mail Service (2-3 Day). It is slightly more expensive but it is the only way to ensure the freshness of your treats, which is most important since there are no additives and no preservatives. Priority Mail Service is a flat rate of $4.95 (unless you order a large quantity, then your shipping will be slightly larger depending on the order size)
Q. Do you give refunds if my pet does not eat your treats?
A. Unfortunately we do not offer refunds, all sales are final, our treats are made special to order and we cannot control if a pet does not like a specific type of treat.
Disclaimer / Warning
Our treats are all natural with no additives or preservatives, but they are made with WHEAT flour, fruits and peanut butter. If your pet is allergic to any of these items DO NOT feed our treats to them. If you have any concerns seek medical advice from your vet. We are not responsible or liable in any way for any medical treatment for your animal, or for any problems that may occur from eating our treats. It is up to the pet's owner to be aware of any allergies or conditions that their pet may have. We are not veterinarians we are just a family feeding our dogs healthy. Thank you!